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Why should I buy from your Online store instead of a physical location?
  A very good question indeed. There is a certain assurance & peace of mind when buying pearl necklaces from a physical Singapore location.

We believe we offer a better assurance & peace of mind :

(1) Quality Assurance by GIA Certification
(2) Free, No-Obligation Delivery & Personal Pick of Necklace
(3) Cost Savings from Online Shopping

(1) Pearl Quality Assurance by GIA Certification


The physical Singapore shops may not even offer this certification, yet they ought to have this basic due diligence because the range of pearl quality is huge - from plastic pearls, pearl shell to 100% natural pearls.

To ensure that we ourselves are getting the real deal from suppliers, we sample test our pearls with GIA for certification to ensure due diligence of our own investment. We do this for every major shipment that we receive. GIA testing is not a one-off thing for us.

Why don't we test every single pearl? 


Unfortunately, GIA testing is not cheap relative to our good-value pearls - its costs about S$300 per pearl necklace for testing. This drives prices significantly.

What we therefore do is regularly sample-test pearls from each batch and then compare luster, weight, and roundness with the remaining pearls. We maintain a database of pearl data to ensure similarity across pearl shipments.

(2) Free, No-Obligation Delivery & Personal Pick of Necklace


We understand your concern that the pictures you see may not be the necklace you get. 
Indeed for pearls, there may be watermarks or other natural peculiarities that, while authentic, may not be acceptable to you.

For this reason, we offer a free home delivery (or any other venue of your choice) which, when combined with a COD payment option ensures a no-obligation experience for yourself. Your satisfaction is important to us.

Just as the physical shops, you too can look and see without obligation to buy.

In addition, our home delivery involves us bringing a few pieces of the same item to allow you to inspect & choose your preferred piece. 

(3) Cost Savings from Online Shopping


Rents in Singapore are escalating, our heartland mall rents are now only slightly lower than a prime Orchard Road mall. This is pretty incredible. These costs are passed on to you the consumer. Why should you foot that bill?

With a rental of, for example, $30,000 a month, a physical shop will need to markup their pearls substantially to recover the $1,000 a day. These costs are passed on to you the consumer. 

The shops offer you free bright lights & a no-cost winsome smile in compensation.

How much markup are you paying to satisfy the landlord's rent?

These high overheads result in expensive pearls at Singapore shops compared to online shopping.

Select your Singapore pearls now from pearls.sg & experience our no-obligation pearl shopping experience.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Alternatively, click on the left column's Online Chat to chat or email us for an inquiry.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  We apologise for this experience. 

Please contact us on the left column's Online Chat to either Chat or Email (if offline) us for an inquiry.

We will reply promptly, it is in our interest to get you the pearls as soon as possible and close the deal.
An item is missing from my shipment.
  We apologise for this experience. Please click on the left column's Online Chat to chat or email us for clarification.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.